If You Give A Mouse A Cookie Collage Tufted Floor Pillow, Square

At Fandom Flair, we want you to be completely satisfied with your purchase and understand that sometimes an item needs to be returned.  No worries - we're here to help! We have a 30 Days Return Policy for all of our products so you can shop with us without any hassle.

1. Return Eligibility: We accept returns for items that meet the following criteria:

• The item must be in its original condition, unused, and with all tags attached.
• The return request must be initiated within 30 days from the date of delivery.

2. How to Initiate a Return: To start a return, please contact us at support@fandomflair.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

3. Return Shipping: The cost of return shipping is free of cost, the customer will not need to pay any money to return it to us. We always want to provide best customer satisfaction that's why we also kept the restocking fees free as well. No restocking fees would be cut from the customer.

4. Refund Process: Once we receive the returned item and verify its eligibility, we will initiate the refund process. Refunds will be issued to the original payment method. Please allow some additional business days for the bank to process the refund in your account.

- Contact support@fandomflair.com for a refund

- Our support team will reply within one working day. After reaching an agreement, you will be given the required information (such as return address)

- Return the goods that you received

After the goods are received, we will arrange a refund within 3 working days.

5. Exchanges: Unfortunately, we do not currently offer direct exchanges. If you wish to exchange an item, you can return the original item for a refund and place a new order for the desired item.

6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us at support@fandomflair.com immediately. We will provide instructions on returning the item, and a replacement or refund will be processed promptly.

7. Cancellations: If you need to cancel an order, please do so within 48 hours of placing the order. Once the order has been processed, it cannot be canceled, and our Return & Refund Policy will apply.

If you have any questions or concerns regarding our Return & Refund Policy, please feel free to contact our customer support team at support@fandomflair.com

Thank you for choosing Fandom Flair . We appreciate your trust in our products and are dedicated to ensuring your satisfaction.

Business Information:-

Email Address: support@fandomflair.com

Phone Number: +1 310-990-1102

Working Hours: Monday-Friday (10AM - 5PM) PST

Business Address: 1180 Fernwood Pacific Drive, Topanga, California-90290, United States

We accept payments through the website using popular payment methods like credit cards and debit carda (Visa, American Express, Mastercard, Diners Club, Elo, Discover, JCB, Union Pay, Shop Pay, Apple Pay, Google Pay, PayPal, Venmo )

All our payments are securely processed and the site is compliant with all applicable practices for the same, including SSL certificates.

TROUBLESHOOTING PAYMENT ISSUES

In case of any issues related to payments, you can contact us via email at support@fandomflair.com

Some commonly occurring issues are mentioned below:

Payment Deducted but Order Confirmation Not Received: This happens if the network connection experiences a reset or the customer mistakenly hits Back or Refresh immediately after validating the payment. In this scenario, the payment might go through but the order details are not captured in our system. Resolving this is very simple. You can send an email mentioning the amount paid, the time of payment, and the link to the product that you intended to purchase. Our team will manually generate the order and share the confirmation with you.

Unable to Make Payment due to Some Error: This is extremely unlikely but in case you are unable to make a payment on the website, we request you to send us an email with a screenshot of the error message so that our team can investigate the issue and help you resolve it. You can also try an alternative payment method in such cases because certain payment methods might be experiencing temporary outages or might not be supported.

Encrypted transaction for your safety.

We guarantee that your details are completely safe with us. All information is sent encrypted to ensure total security of any sensitive information. Read more in our Privacy Policy.

If your card transaction is approved, the amount will be reserved immediately and an order confirmation email will be sent to your email address. If your card transaction isn’t approved, your order will be canceled automatically

How we protect your information

We uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands. Who we give your information to Payment processing people provide secure payment processing services. Note your payment card details are not shared with us by the provider.

Information we collect

The information you give us may include your name, postal and billing address, e-mail address, phone number, financial and credit card information, login and password details. If you provide us payment details or purchase through our Platforms, we will not store or collect your payment card details. Instead, that information is provided directly to our third-party payment processors who use your personal information. 

Business Information:-

Email Address: support@fandomflair.com

Phone Number: +1 310-990-1102

Working Hours: Monday-Friday (10AM - 5PM) PST

Business Address: 1180 Fernwood Pacific Drive, Topanga, California-90290, United States